Terms & Conditions

Welcome to Belvedere Charters. By making a booking with us, you agree to the following Terms & Conditions. These terms are intended to ensure a safe, reliable, and professional service for all passengers.

1. Bookings

All bookings are subject to vehicle and chauffeur availability.
A booking is only confirmed once Belvedere Charters has issued a written confirmation.
Clients are responsible for ensuring that all booking details provided are accurate, including dates, times, pickup and drop-off locations, passenger numbers, and contact information.

2. Payments

Payment terms will be specified at the time of booking.
Full payment may be required before the commencement of the service unless alternative arrangements have been agreed to in writing.
Additional charges incurred during the trip, including waiting time, route deviations, toll fees, parking, or extra stops, may be invoiced after the service.

3. Cancellations

Cancellations made more than 48 hours before the scheduled service may qualify for a refund, subject to any administrative fees.
Cancellations within 48 hours of the scheduled pickup may incur cancellation charges.
No refunds will be issued for passengers who fail to arrive at the agreed pickup location without prior notice.

4. Changes to Bookings

Requests to amend bookings are subject to vehicle availability.
Significant changes may result in revised pricing.

5. Waiting Time

Complimentary waiting time may be provided for airport pickups, subject to the agreed booking.
Additional waiting time beyond the allocated period may be charged at the applicable hourly rate.

6. Passenger Responsibilities

Passengers agree to:

Treat the vehicle and chauffeur with respect.
Follow all safety instructions.
Wear seatbelts where required by law.
Avoid any conduct that may endanger other passengers or the chauffeur.

Belvedere Charters reserves the right to refuse or terminate service where passenger behaviour is unsafe, abusive, illegal, or likely to cause damage to the vehicle.

7. Smoking, Alcohol & Illegal Substances

Smoking and vaping are strictly prohibited in all vehicles.
Alcohol consumption is only permitted where expressly approved by Belvedere Charters.
Illegal substances are strictly prohibited.

8. Damage to Vehicles

Clients are responsible for any damage caused by themselves or members of their party beyond normal wear and tear. Cleaning or repair costs resulting from excessive soiling, spills, or deliberate damage may be charged to the booking party.

9. Luggage

Luggage must comply with the capacity of the booked vehicle.
Belvedere Charters accepts no responsibility for loss of or damage to personal belongings unless required by law.
Passengers are responsible for ensuring that all belongings are removed before leaving the vehicle.

10. Delays

While every effort is made to operate on schedule, Belvedere Charters cannot be held liable for delays caused by:

Traffic congestion
Road closures
Weather conditions
Vehicle accidents not involving our fleet
Government restrictions
Events beyond our reasonable control

11. Vehicle Substitution

Belvedere Charters reserves the right to substitute a vehicle with one of a similar or higher standard should operational requirements make it necessary.

12. Safety

The chauffeur has full authority regarding passenger safety and the safe operation of the vehicle. Instructions issued by the chauffeur must be followed at all times.

13. Limitation of Liability

To the fullest extent permitted by applicable law, Belvedere Charters shall not be liable for indirect, incidental, or consequential losses arising from delays, cancellations, missed appointments, missed flights, or circumstances beyond its reasonable control.

14. Privacy

Any personal information collected during the booking process will be used solely for providing transportation services, customer communication, and administrative purposes, and will be handled in accordance with applicable privacy legislation.

15. Force Majeure

Belvedere Charters shall not be liable for failure or delay in performing its obligations where such failure results from circumstances beyond its reasonable control, including natural disasters, strikes, civil unrest, pandemics, or government actions.

16. Governing Law

These Terms & Conditions shall be governed by the laws of the Republic of South Africa. Any disputes arising from these terms shall be subject to the jurisdiction of the South African courts.

Contact Us

Belvedere Charters

For bookings or enquiries, please contact us using the details provided on our website.