Privacy Policy

Belvedere Charters (“we”, “our”, or “us”) is committed to protecting your privacy and ensuring that your personal information is collected, used and safeguarded responsibly. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website or book our transportation services.

1. Information We Collect

We may collect the following information:

• Full name
• Email address
• Telephone number
• Pickup and drop-off locations
• Travel dates and times
• Passenger details
• Billing and payment information
• IP address and browser information
• Any information you voluntarily provide through our website or customer support.

2. How We Use Your Information

Your information may be used to:

• Process and manage bookings.
• Provide transportation services.
• Respond to enquiries and customer support requests.
• Process payments and issue invoices.
• Improve our website and services.
• Send booking confirmations and service updates.
• Comply with legal and regulatory obligations.

3. Cookies

Our website may use cookies and similar technologies to improve your browsing experience, remember your preferences, and analyze website traffic. You can disable cookies through your browser settings, although some website features may not function correctly.

4. Sharing Your Information

We do not sell, rent, or trade your personal information.
Your information may only be shared with:

• Payment processing providers.
• IT and website service providers.
• Government authorities where required by law.
• Professional advisors where necessary.

5. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

6. Data Retention

Personal information will only be retained for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

7. Your Rights

Subject to applicable law, you have the right to:

• Request access to your personal information.
• Request correction of inaccurate information.
• Request deletion of your personal information where applicable.
• Object to certain processing activities.
• Withdraw consent where processing is based on consent.

8. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies.

9. Children’s Privacy

Our services are not intended for individuals under the age of 18.
We do not knowingly collect personal information from children without the consent of a parent or legal guardian.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page together with the revised effective date.

11. Contact Us

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact Belvedere Charters using the contact details provided on our website.

POPIA Compliance

Belvedere Charters processes personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA), and is committed to respecting your privacy rights under South African law.